Advanced Client Account Management
Duration: 1 Day
Dates: 10 May 2019
Time: 9.00am to 6.00pm
Venue: Boardroom@L39, MBFC Tower 2
Trainer: Colin Millward, MBA, PMP®, CRP
Handling a portfolio of high-value corporate customers, in areas such as systems software, consulting or logistics comes with many challenges. Advanced interpersonal skills, keen business acumen and the ability to liaise and strategise with numerous stakeholders such as sales, technical and engineering professionals and multiple levels of customer influencers make Customer/Client Account Management a challenge every day.
This one-day course is aimed at currently operating Client Account Managers, and takes your activities a step further into areas such as how to categorise your customers, where to focus your valuable time and resources and how to strategise to develop your customer base with the objective of create a fan-base of delighted customers that increase the bottom-line ROI of your organisation.