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The Business Evaluation Centre is wholly owned and operated by Knight Griffin Pte Ltd.

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The ROI Methodology, ROI Institute and CRP are registered trademarks of the ROI Institute.

2018/2019 BUSINESS EVALUATION CENTRE

COURSE LIST

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Project Management Fundamentals

Audience:

Beginner

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 16

Aimed at staff who are new to managing and leading projects, or existing member of project teams, Project Management Fundamentals is a practical two-day course covering the essential aspects everyone needs to know to initiate a project, plan correctly and execute effectively to produce on-time and on-budget delivery to the satisfaction of your senior management or customers. Unlike theoretical project management courses, this course is highly interactive, with many practical exercises. Course attendees are split into teams of between three and six persons, and led through all the processes of planning and running the project.

By the end of the course, you will have tried and applied all the basic project management skills in planning a project and executing it with a view to managing the “four plus one baselines” through to delivery to your customer. You will be able to use your newly-acquired skills the very next day you return to work.

Project Management Fundamentals 

- Rapid Development

Audience:

Beginner

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 16

Aimed at staff who are new to managing and leading projects, or existing member of project teams, this course is a modification of our standard Project Management Fundamentals course,. It is aimed at project managers, leaders or team members who require rapid prototype development and frequent client liaison. The principles of project management are covered in an accelerated manner, creating time to discuss cutting-edge techniques such as Agile and Scrum, and to furnish time for a day-long team-based exercise to create a real deliverable in a time-poor situation – an exercise building on close team collaboration, agile techniques, proactive stakeholder management and fast-paced coordination.

Project Management Fundamentals - Client Configured

Audience:

Beginner

Duration:

2 Days

Venue: 

In-House

PDUs: 16

This version of the Project Management Fundamentals course is presented exclusively in-house for organisations who have identified specific requirements for their project management staff. The course may be varied within a standard template to include exercises, lectures and further emphasis on subjects within three main areas of technical skills and tools, interpersonal and leadership skills, and business and strategic knowledge. Subjects selected may include:-

  • Procurement and purchasing, and handling external contractors

  • Advanced risk management

  • Communications and leadership

  • Running multiple projects simultaneously

  • Motivation and conflict resolution

  • Negotiating techniques

  • Advanced stakeholder management

  • Deriving ROI for project outcomes.

SofaStudy™ Cloud-Based Project Management Study

Audience:

Beginner

Duration:

Any

Venue: 

Anywhere 

Internet-enabled

PDUs: 11*

SofaStudy™ is the only project management study system that enhances your learning using cloud-domain narrow artificial intelligence (CNAI). Each time you log on, SofaStudy™ remembers you and focuses on your progress through the questions it asks. Originating back in 2010 and being enhanced, improved and expanded ever since, SofaStudy represents the most mature and sophisticated online study solution.

Available anywhere you have Internet access, SofaStudy contains hundreds and hundreds of simulated exam questions, information texts and diagrams to help you pass your Project Management Professional (PMP®) exam. You can simply study, or try practice exams whenever you like and compare your progress on our worldwide scoreboard. The more you use it, the more you'll feel you're working with a real teacher, because SofaStudy is the software that knows you!

* this system is registered with the Project Management Institute. Subscribers may claim 11 PDUs after completing 11 hours of verified study on the system. These may be used by those already PMP® accredited towards their next recertification cycle, or by exam candidates towards the 35 training hours they need for exam eligibility.

 
 

Project Management Fundamentals - Special Skills 

Audience:

Intermediate

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 16

As project managers gain experience and are exposed to larger, more complex projects during their career, new questions and challenges begin to arise. Gone are the days of merely considering the triangle of scope, cost and time. More complex issues such as running multiple projects efficiently, performing advanced risk analysis and management, handling highly influential stakeholders, managing change proficiently and choosing and using the right blend of techniques to achieve maximum Return On Investment (ROI) such as agile, progressive prototyping and waterfall to achieve project objectives begin to surface.

This course addresses these issues. It is aimed at the experienced project manager gaining traction in their organisation and beginning to attend meetings at board level. It provides many of the skills you will need to move beyond producing deliverables to delivering business value, and understanding the ROI that you are bringing to your organisation. The course is presented as a combination of lectures, discussions and team exercises.

Project Management Fundamentals

- Risk Management

Audience:

Intermediate

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 16

Understanding the nature and consequences of risk is key to the success of a project, and a “triggering” risk can impact the chances of completion on scope, cost and time and more, sometimes with devastating consequences. Yet not enough risk management is practiced by project managers, who are often – fairly or otherwise – blamed for poorly performing projects where risks have triggered.

Aimed at more experienced project managers, this course provides the extra understanding and tools needed to help you identify project risks and their sources, qualitatively and quantitatively analyse them and go on to make the necessary preparations as well as to have a plan to deal with those that trigger. Starting with a simple exercise to examine risks and probabilities, this course rapidly expands far beyond what is commonly taught about the practical handling and management of risk, all without the need for complex mathematical understanding.

Becoming an Effective Negotiator

Audience:

Intermediate

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 0

We are involved in negotiations surprisingly often – when we are talking to a supplier or vendor for our company, when we need resources or concessions from a senior executive, when we’re buying a “big ticket” item or in any instance where we simply ask for a discount. This process can produce variable results, and often we may reach an agreement where we are subsequently less than satisfied without really knowing why.

In contrast, when professionals meet to negotiate they commence a delicate dance with each party adjusting their position to explore the needs of the other party while pursuing their own interests. Constant repositioning, reframing and other techniques are used until – eventually and with luck – a mutual agreement is reached.

So this special course is designed to improve your understanding of the negotiation processes, tools, techniques and strategies that may be used to dramatically improve your chances of gaining satisfactory outcomes for you and your organisation when dealing with vendors and suppliers, as well as colleagues, division representatives, peers, directors and managers.

This course is not for everyone. It is reserved for attendees who have a genuine interest in – and a need to – effectively negotiate in specific situations. It will give you very effective skills sets that must be used ethically at all times during your professional working lives.

Engaging Your Audience with

Business Presentation Skills

Audience:

Intermediate

Duration:

2 Days

Venue: 

Public or

In-House

PDUs: 0

Often during our careers we have to give a presentation - whether to our team, our department, the board of directors or our customers or potential customers. Clarity and passion are the hallmarks of a good presentation, and the success of a presentation can often make the difference with your idea being adopted, your project funded or your business proposal getting signed. So presenting to an audience in a business situation is our “moment of truth”, and one where our performance is often observed and measured by senior staff and management.

Intended for corporate staff, executives and junior management, this course will transform your capabilities and enhance your skills to present professionally every time, and to discover and introduce your own, unique speaking style. With multiple opportunities to present to others in the class, “Engaging Your Audience” then is your chance to practice and improve your presentations.

By the end of this course you will be able to plan and give presentations clearly, purposefully, confidently, convincingly and inspirationally - because nobody ever buys anything from a miserable salesperson!

Survey Skills for Professionals

Audience:

Intermediate

Duration:

1 Day

Venue: 

Public or

In-House

PDUs: 0

In a highly competitive world we are information-hungry. Search engines such as Google and other on-line analytics solutions abound, but often we need to run dedicated surveys to obtain credible baseline information from our own customers, clients or employees so we can accurately focus on sales and service issues, reveal performance information or discover relevant trends. Yet we are inundated with surveys. Statistics show that just small percentages are ever likely to be completed, even if they are compulsory, and the information obtained is open to poor analysis and misinterpretation.

So if you need to produce an effective survey to maximise the number of responses, determine precisely what you need to know, ask the right people and get it right first time (because you can never ask twice), then this course is for you. In this foundation course, mathematics is kept to a minimum and it is suitable for anyone who needs to plan and produce an effective survey to obtain relevant results, especially:-

  • Corporate Executives and Analysts;

  • Human Resources Professionals;

  • Line, Product and Marketing Managers;

  • Project and Programme Managers, and

  • Business Owners.

 

The course is presented as a combination of lectures, discussions and hands-on team exercises to help you understand for yourself the anatomy and effectiveness of a good survey.

Conflict Resolution In Business

Audience:

Intermediate

Duration:

1 Day

Venue: 

Public or

In-House

PDUs: 0

Business disputes, whether business-to-business, business-to-customer or between employees inside a company can take a lot of time and resources to resolve, and can often prove financially costly. Poorly handled disputes may even damage the reputation of your organisation.

As business disputes compound and the cost of litigation rises ever upwards, mediation is becoming recognised as a desirable form of ADR – Alternative Dispute Resolution. Despite the perceived view that mediation is the province of lawyers, this course reveals a number of aspects of the modern mediation process. What is mediation? Who makes a good mediator? And which kinds of disputes best lend themselves to the mediation process?

Whether you are an executive handling corporate contracts, a Human Resources executive working with staff and management or a project or programme manager actively engaged in stakeholder management, this one-day introductory course is for you.

Advanced Client Account Management

Audience:

Intermediate

Duration:

1 Day

Venue: 

Public or

In-House

PDUs: 0

Handling a portfolio of high-value corporate customers, in areas such as systems software, consulting or logistics comes with many challenges. Advanced interpersonal skills, keen business acumen and the ability to liaise and strategise with numerous stakeholders such as sales, technical and engineering professionals and multiple levels of customer influencers make Customer Account Management a challenge every day. 

This one-day course is aimed at currently operating Customer Account Managers, and takes your activities a step further into areas such as how to categorise your customers, where to focus your valuable time and resources and how to strategise to develop your customer base with the objective of create a fan-base of delighted customers that increase the bottom-line ROI of your organisation.

 

The ROI Methodology® Certification Programme

Audience:

Advanced

Duration:

5 days

(3 days for prior attendees of the 2 day ROI Masterclass)*

Venue: 

Public or

In-House

Pricing:

Public

S$9,950 per attendee for 5-days

S$6,990 per attendee for 3-days*

In-House as a Corporate Class

S$79,600 (for 8 to 20 people) 5-days

S$55,920 (for 8 to 20 people) 3-days*

This is the comprehensive certification programme for gaining the knowledge, skills and resources to evaluate the business impact and dollar value of projects and initiatives of all types. It is the final step to your Certified ROI Professional (CRP®) accreditation.

You must have been on a previous ROI course, and should be committed to attaining the highest level of expertise in helping your organisation through professional measurement of business impact and ROI of programmes and initiatives. Professionals in areas such as human resources, learning and development, quality, process improvement, organisational change, health and safety, information technology and other key service functions will find this course challenging yet beneficial.

The class is presented in conjunction with the ROI Institute® and consists of five days of content rich, interactive sessions and case studies with a focus on conceptualising and planning an ROI Impact Study to be subsequently evaluated by the ROI Institute®.

Upon completion of the course you will receive continued support as you complete your ROI Impact Study in your own organisation. Upon demonstrating competency in the application of the ROI Methodology®, you will earn the prestigious Certified ROI Professional (CRP®) designation from the ROI Institute®, joining over 5,000 other professionals who have achieved this globally-recognised accreditation.

* If you have attended a two-day ROI Masterclass in the immediate twelve months prior to the ROI Certification Class, you - with endorsement from us - need only attend the last three days of the ROI Certification Class.

The ROI of Internal Contributions

Audience:

Intermediate

Duration:

1 Day

Venue: 

Public or

In-House

PDUs: 8

How much of the resources your company spends on internal projects, programmes and initiatives, goes on to generate a positive business benefit? And what is the Return On Investment (ROI) on what you spend? While many methods exist to measure ROI on your sales and capitalised investments, few credible methods exist to quantify the benefits of internal department schemes and processes.

One leading method, the ROI Methodology®, is specifically designed to make this possible. Using this methodology, you will be able to convey to senior stakeholders and decision makers the true value of the projects, programmes and initiatives you run. Whether you are:-

  • a corporate leader or director needing to know the actual value delivered from the money you spend, or

  • a division head or line manager who wants to come to the table with solid business impact measurements and precisely determined Return On Investment (ROI) data, or

  • an executive or project manager wishing to improve your capabilities with a globally-accepted skill,

 

this course is for you. The course will show you how experts derive the business impact of corporate initiatives and Return On Investment (ROI) using the ROI Methodology®, and how you and your team can too. We focus on simple, easy to understand methods, so you don't need a financial background to accurately and logically calculate the ROI of your activities and report your results credibly, and the course is exercise-driven so you can experience the skills you’ll need to use the methodology effectively.

By the end of this introductory course, you will be able to:-

  • understand the fundamentals of the ROI Methodology®

  • appreciate the importance of ROI and be able to explain it to other senior management and executives;

  • see how an effective ROI Impact Study is conducted, and how to initiate and support one;

  • view your projects, programmes and initiatives from an ROI perspective, and

  • make the case for measuring ROI in non-capitalised investments.

The ROI Masterclass

Audience:

Beginner to Intermediate

Duration:

2 days

Venue: 

Public or

In-House

Pricing:

Public

S$3,980 per person

​​In-House as a Corporate Class

S$31,840 (for 8 to 20 people)

The ultimate measure of business value is the number that reaches the bottom-line – the financial return on your project opportunity cost or business process cost, commonly expressed as Return On Investment (ROI).

But how can this be measured and, as an executive who is increasingly required to deliver value, how can you predict – and then measure – the ROI on your projects and business process outcomes?

The ROI Methodology®, developed over decades by the ROI Institute is specifically designed to make this possible. With this methodology, you will be able to put in place reliable metrics to measure and convey to senior stakeholders and decision makers the true value of the projects, programmes and initiatives you run.

This course will show you how experts derive the business impact of corporate initiatives and Return On Investment (ROI) using the ROI Methodology®, and how you and your team can too. We focus on simple, easy to understand methods, so you don't need a financial background to accurately and logically calculate the ROI of your activities and report your results credibly, and the course is exercise-driven so you can experience the skills you’ll need to use the methodology effectively.

By the end of this two-day course, you will be able to:-

  • understand and apply the fundamentals of the ROI Methodology®

  • appreciate the concepts of ROI and be able to explain and demonstrate ROI to senior stakeholders;

  • know how an effective ROI Impact Study is conducted, and how to initiate, manage and support one;

  • view your projects, programmes and processes from an ROI perspective, and

  • make the case for measuring ROI in non-capitalised investments.