In a highly competitive world we are information-hungry. Search engines such as Google and other on-line analytics solutions abound, but often we need to run dedicated surveys to obtain credible baseline information from our own customers, clients or employees so we can accurately focus on sales and service issues, reveal performance information or discover relevant trends. Yet we are inundated with surveys. Statistics show that just small percentages are ever likely to be completed, even if they are compulsory, and the information obtained is open to poor analysis and misinterpretation.
So if you need to produce an effective survey to maximise the number of responses, determine precisely what you need to know, ask the right people and get it right first time (because you can never ask twice), then this course is for you.
Often during our careers we have to give a presentation - whether to our team, our department, the board of directors or our customers or potential customers. Clarity and passion are the hallmarks of a good presentation, and the success of a presentation can often make the difference with your idea being adopted, your project funded or your business proposal getting signed. So presenting to an audience in a business situation is our “moment of truth”, and one where our performance is often observed and measured by senior staff and management.
Intended for corporate staff, executives and junior management, this course will transform your capabilities and enhance your skills to present professionally every time, and to discover and introduce your own, unique speaking style.
As an experienced Project or Programme manager you are used to working with senior management, board members and corporate leaders to produce successful outcomes and deliverables. But apart from managing costs and schedules, how can you find and communicate the ultimate business impact and Return On Investment (ROI) that your projects will contribute?
The Phillips ROI Methodology®, the key tool of global organisation the ROI Institute, is specifically designed to make this possible.
Using this methodology, you will be able to convey to senior stakeholders and clients, board members, C-level executives and key decision makers the true value of the projects, programmes and initiatives you run.
We are involved in negotiations surprisingly often – when we are talking to a supplier or vendor for our company, when we need resources or concessions from a senior executive, when we’re buying a “big ticket” item or in any instance where we simply ask for a discount. This process can produce variable results, and often we may reach an agreement where we are subsequently less than satisfied without really knowing why.
In contrast, when professionals meet to negotiate they commence a delicate dance with each party adjusting their position to explore the needs of the other party while pursuing their own interests. Constant repositioning, reframing and other techniques are used until – eventually and with luck – a mutual agreement is reached.
So this special course is designed to improve your understanding of the negotiation processes, tools, techniques and strategies that may be used to dramatically improve your chances of gaining satisfactory outcomes for you and your organisation when dealing with vendors and suppliers, as well as colleagues, division representatives, peers, directors and managers.
Handling a portfolio of high-value corporate customers, in areas such as systems software, consulting or logistics comes with many challenges. Advanced interpersonal skills, keen business acumen and the ability to liaise and strategise with numerous stakeholders such as sales, technical and engineering professionals and multiple levels of customer influencers make Customer Account Management a challenge every day.
This one-day course is aimed at currently operating Customer Account Managers, and takes your activities a step further into areas such as how to categorise your customers, where to focus your valuable time and resources and how to strategise to develop your customer base with the objective of create a fan-base of delighted customers that increase the bottom-line ROI of your organisation.
Aimed at staff who are new to managing and leading projects, or existing member of project teams, Project Management Fundamentals is a practical two-day course covering the essential aspects everyone needs to know to initiate a project, plan correctly and execute effectively to produce on-time and on-budget delivery to the satisfaction of your senior management or customers. Unlike theoretical project management courses, this course is highly interactive, with many practical exercises. Course attendees are split into teams of between three and six persons, and led through all the processes of planning and running the project.
By the end of the course, you will have tried and applied all the basic project management skills in planning a project and executing it with a view to managing the “four plus one baselines” through to delivery to your customer. You will be able to use your newly-acquired skills the very next day you return to work.
Understanding the nature and consequences of risk is key to the success of a project, and a “triggering” risk can impact the chances of completion on scope, cost and time and more, sometimes with devastating consequences. Yet not enough risk management is practiced by project managers, who are often – fairly or otherwise – blamed for poorly performing projects where risks have triggered.
Aimed at more experienced project managers, this course provides the extra understanding and tools needed to help you identify project risks and their sources, qualitatively and quantitatively analyse them and go on to make the necessary preparations as well as to have a plan to deal with those that trigger. Starting with a simple exercise to examine risks and probabilities, this course rapidly expands far beyond what is commonly taught about the practical handling and management of risk, all without the need for complex mathematical understanding.
How much of the resources your company spends on internal projects, programmes and initiatives, goes on to generate a positive business benefit? And what is the Return On Investment (ROI) on what you spend? While many methods exist to measure ROI on your sales and capitalised investments, few credible methods exist to quantify the benefits of internal department schemes and processes.
One leading method, the Phillips ROI Methodology®, is specifically designed to make this possible. Using this methodology, you will be able to convey to senior stakeholders and decision makers the true value of the projects, programmes and initiatives you run.
The course will show you how experts derive the business impact of corporate initiatives and Return On Investment (ROI) using the Phillips ROI Methodology®, and how you and your team can too. We focus on simple, easy to understand methods, so you don't need a financial background to accurately and logically calculate the ROI of your activities and report your results credibly, and the course is exercise-driven so you can experience the skills you’ll need to use the methodology effectively.